Privacy Policy

Last updated: July 26, 2026

NeverMiss ("we," "us") provides a 24/7 AI phone receptionist service for home-service businesses. This policy explains what information we collect through our website and phone lines, and how we use it.

Information we collect

• Callback form: if you submit our callback form, we collect your name, phone number, and preferred call time — used only to contact you back.
• Booked calls: if you book an intro call, scheduling is handled by Cal.com and we receive the name, email, phone number, and notes you provide.
• Phone calls: calls to our line are answered by an AI assistant and may be recorded and transcribed for quality and training of our own service. If you'd rather not be recorded, let us know on the call or contact us instead by email.
• Basic site analytics: our hosting provider may log standard technical data (IP address, browser type) to serve and secure the site.

How we use it

• To respond to you, schedule calls, and provide the service you asked about.
• To operate and improve our receptionist service.
• We do not sell your personal information, and we don't share it with third parties except the service providers that run our stack (hosting, scheduling, telephony) as needed to deliver the service.

For our clients' callers

When NeverMiss answers phone calls on behalf of one of our business clients, the caller details we capture (name, number, address, service issue) belong to that business and are delivered to them. We process that information only to provide the answering service.

Data retention & your choices

We keep information only as long as needed for the purposes above. You can ask us to access, correct, or delete your information anytime — email kaleb.jones@nevermiss.solutions and we'll take care of it.

Contact

Questions? Email kaleb.jones@nevermiss.solutions or call (478) 292-5578.